Help Desk Technician

Warren County Career Center

Open Position:                       Help Desk Technician – Technology Department

Location:                               Warren County Career Center.  This position operates at both our Main Campus and Atrium Campus and rotates between those locations on a regular basis throughout the school year.

General Job Description:

This position will be responsible for the operation of the Helpdesk at Warren County Career Center. This involves assisting staff and students with hardware and software issues and performing hardware repair and warranty processing for approximately 750 Chromebooks, as well as maintaining inventory information and ordering parts as needed. 

This position will provide Tier 1 support for the Technology Department by answering the Helpdesk telephone and either providing solutions over the phone or in person or entering a Helpdesk ticket to escalate the issue to Tier 2 support.  This includes workbench-level repair, software installation for computers and laptops for the Technology Department as well as basic end-user training.

Qualifications:

High school diploma or equivalent; Associate’s Degree in related area preferred
CompTIA A+ certification preferred (willing to obtain if certification not held)
Experience with Google Apps, Microsoft Office and other common use software
Experience with troubleshooting to repair hardware and software issues
Ability to problem solve while working independently or as part of a team
Strong interpersonal and communication skills
Strong organizational and technology skills
Must pass a criminal background check
Hold a valid Ohio Driver’s License
 

Responsibilities (Responsibilities include but are not limited to the following):

Investigates problems that arise with computer hardware, software, and user network connections and all associated peripherals identifies their source, and implements solutions
Demonstrates use of judgment when escalating a work ticket from Tier 1 to Tier 2
Serves as an active member of the Technology Department; seeks assistance from Computer/Network Technicians on problems that cannot be resolved individually
Assists personnel of other departments as a technology resource
Assist staff and students in the use of new and existing technologies
Follows proper documentation and inventory procedures when performing repairs in the assigned workbench area
Ability to operate in independent situations, which requires completion of job tasks according to specified standards of quality and outcomes
Efficiently and accurately completes walk-in Chromebook Helpdesk support, repairs, and work orders assigned through the Technology Help Desk system
Maintains confidentiality with regard to the information being processed, stored, or accessed by end-users on the network
Maintains respect at all times for confidential information (ex. student and staff information)

Terms of Employment:

Days/Hours:                   Monday-Friday, 7:00 AM to 3:30 PM

Reports to:                      Director of Technology

Salary range:                   $20.22-$24.45 (July 1st, 2022-June 30th, 2023) 

Benefits:

School Employees Retirement System, health insurance, dental, vision, paid sick and personal leave, vacation leave, partial tuition reimbursement and more.

Application Deadline:             June 19th, 2022

How to apply:                         Please apply online through the Greater Cincinnati School Application Consortium or click on the link provided.   Each applicant’s resume and qualifications will be evaluated, and those deemed most qualified will be invited to participate in interviews.

Questions? 

Please contact:                     Jennifer Bailey, Director of Human Resources

                                                Phone:  513-933-3932

                                                Email:  Jennifer.Bailey@mywccc.org

An Equal Opportunity Employer

The Warren County Vocation School District Board of Education does not discriminate on the basis of race, color, national origin, sex (including sexual orientation and transgender identity), disability, age, religion, military status, ancestry, genetic information (collectively, “Protected Classes”), or any other legally protected category, in its programs and activities, including employment opportunities.

To apply for this job please visit www.applitrack.com.