HEAP Intake Technician


Division: CS

Pay Grade: 5

Work Hours: Varies by site operations hours, 80 bi-weekly

Work Location: Cincinnati-Hamilton County Community Action Agency * 1740 Langdon Farm Road * Cincinnati, Ohio 45237




Manages: None



Serves customers through assisting with the completion and efficient and timely processing of applications for the Home Energy Assistance Program, while ensuring compliance with local, state and federal laws and regulations and CAA policies.
Field LabelQualifications

Under General Supervision

Assist customers with completion of applications for the Home Energy Assistance Program.
Compute customers’ income for eligibility determination, using State criteria.
May travel to outreach sites to administer the program services to customers residing in the area.
Assist customers with making payment arrangements for outstanding utility bill balances.
Approve initial payment to utility company on the customer behalf. Communicates approval of bill payment to utility in a timely manner, to prevent disconnection order.
Prepares daily C-HCCAA transmittal sheet that includes all applications processed.
Ensures that customer folders contain all required the necessary documentation for subsequent transmittal to C-HCCAA HEAP main office.
Input accurate and compliant applicant and payment information into OCEAN system.
Provide quality customer service that includes efficient, precise, and courteous communication.
Acts as an agent of information to communicate other CAA programs to customers.
Provide HEAP services with high quality service and confidentiality for our customers.
Bilingual Preferred.
Some weekends required.
The above statements are intended to describe the general nature and level of the work being performed by staff assigned to this job classification. This is not an exhaustive list of all duties and responsibilities. Additionally, C-HCCAA management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.


The incumbent must have:

An Associates degree in Social Work, Psychology or a related field from an accredited college or university (preferred)
Two (2) years of social service experience.
Ability to communicate effectively with customers, community stakeholders and executives.
Proficiency and computer experience in Microsoft Office applications.
A valid driver’s license and insurability.
Experience working with diverse populations, including low to moderate-income families.
Ability to multi-task and to prioritize duties.
Ability to frequently drive to and from local resource agencies in all weather conditions and to conduct outdoor and indoor activities in warm and cold temperatures.
Ability to input data into computer database for long periods of time.
Ability to analyze and interpret data and to handle problem resolution.

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.


Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.


Use hands to manipulate, handle, feel, and control items or equipment;
Walk, bend, kneel, and reach;;
Talk, hear, and communicate with customers;
See and be able to read, write, and interpret written documents.
Cincinnati-Hamilton County Community Action Agency is an Equal Opportunity Employer. The Functions, Qualifications, Requirements and Physical Demands listed in this job description represent the essential functions of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The listed Job Functions do not necessarily include all activities that the incumbent may perform.


Your employment with the Cincinnati-Hamilton County Community Action Agency is entered into voluntarily or “at-will”, meaning that both you and the employer may end the employment relationship with or without reason, cause or notice. You are free to terminate your employment at any time, with or without cause. Similarly, C-HCCAA has the right to terminate your employment, or otherwise transfer, change your position or the scope of your job duties, at any time, with or without cause. Therefore, the only employment relationship that exists is one terminable at will by either the employee or C‑HCCAA.

To apply for this job please visit www.cincy-caa.org.